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Troubleshoot: Unable to Select a Specific Jira Project

Learn how to use a dedicated service account to restrict SQAI's access to specific Jira projects using Atlassian's scoped token system.

Updated today

Problem:

When setting up the Jira Cloud integration, you may notice there is no option within SQAI to define or restrict the connection to a specific project.

Solution:

Atlassian Jira Cloud utilizes "Scoped Tokens" via their API, which control actions (read/write) rather than specific locations (projects). A token naturally has access to everything the user who generated it can see. To restrict SQAI to a single project, use the following workaround:

  • Create a Service Account: Set up a dedicated Jira user (e.g., svc-sqai).

  • Restrict Permissions: In Jira, give this specific account access only to the desired project.

  • Generate Token: Create the API token while logged in as that restricted service account.

  • Connect to SQAI: Use these credentials in your SQAI settings to ensure the integration is limited to that specific project.

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